Privacy Policy

1. About this policy

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Clearcore Pty Ltd (ABN 37 689 667 650) (ClearCore, we, us, our) is committed to protecting the privacy of individuals whose personal information we hold.

 

This Privacy Policy explains how we collect, use, store, disclose, and otherwise handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

 

This Policy applies to all personal information Clearcore collects through our website (clearcore.com.au), our intelligence products and advisory services, and all other interactions with clients, contacts, and enquirers.

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By engaging with Clearcore or providing us with your personal information, you acknowledge you have read and understood this Policy.

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2. What Personal Information We Collect

 

ClearCore collects personal information that is reasonably necessary to deliver our services and operate our business. This may include:

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• Identity information: name, title, and employer organisation

• Contact information: email address, phone number, and postal address

• Professional information: role, seniority, sector, and areas of intelligence interest

• Engagement information: records of briefings requested, products delivered, and correspondence

• Website information: IP address, browser type, pages visited, and cookies (see Section 10)

• Payment information: billing details processed through our secure payment provider

 

We do not collect sensitive information (as defined under the Privacy Act, including health, biometric, or political opinion information) unless you voluntarily provide it and it is necessary for a specific engagement.

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3. How We Collect Personal Information

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We collect personal information through:

• Enquiry and contact forms on our website

• Direct correspondence by email, phone, or in person

• Engagement agreements and service contracts

• Business cards and professional networking

• Publicly available sources (including LinkedIn and company websites) where relevant to a professional engagement

 

Where practicable, we collect personal information directly from the individual concerned. We will always tell you why we are collecting it at the time of collection.

 

4. Why We Collect and Use Personal Information

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We use personal information for the following primary purposes:

• Responding to enquiries and delivering requested intelligence products and advisory services

• Managing our client and contact relationships

• Communicating about our services, publications, and events (with your consent where required)

• Invoicing, payment processing, and financial record-keeping

• Improving our products, website, and service delivery

• Complying with our legal and regulatory obligations

 

We will not use or disclose your personal information for any secondary purpose without your consent, unless an exception under the Privacy Act applies (for example, where required by law or in connection with legal proceedings).

 

5. Disclosure of Personal Information

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Clearcore treats client identities and engagement details as strictly confidential. We do not sell personal information. We do not disclose client information to any third party for their commercial purposes.

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We may disclose personal information to:

• Service providers engaged to assist us in operating our business, including secure cloud storage providers, email platforms, and payment processors — each bound by confidentiality obligations consistent with this Policy

• Professional advisors including legal counsel, accountants, and insurers, where necessary and under obligations of confidentiality

• Law enforcement or regulatory bodies where disclosure is required or authorised by Australian law.

 

Where we disclose personal information to overseas recipients (for example, cloud service providers operating servers outside Australia), we take reasonable steps to ensure those recipients handle the information consistently with the APPs. By using our services, you consent to such disclosures where required.

 

6. Data Security

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Clearcore takes reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our security measures include encrypted data storage, access controls, secure communication channels, and staff training.

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In the event of a data breach that is likely to result in serious harm to affected individuals, Clearcore will comply with the Notifiable Data Breaches (NDB) scheme under Part IIIC of the Privacy Act. We will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required.

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7. Access and Correction

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You have the right to request access to the personal information Clearcore holds about you, and to request correction of information that is inaccurate, out of date, incomplete, or misleading. To make a request, contact us at the details in Section 11.

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We will respond to access and correction requests within a reasonable time. We may decline a request in limited circumstances permitted by the Privacy Act, and will explain our reasons if we do so. We do not charge for access requests.

 

8. Anonymity

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Where practicable, you may interact with Clearcore anonymously or using a pseudonym — for example, when making a general website enquiry. However, providing a service engagement or intelligence product generally requires us to know who we are dealing with.

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9. Retention and Destruction

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Clearcore retains personal information only for as long as necessary for the purposes for which it was collected, or as required by law. When personal information is no longer required, we take reasonable steps to destroy or permanently de-identify it.

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10. Website and Cookies

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Our website may use cookies and similar technologies to improve functionality and understand how visitors use the site. You may disable cookies in your browser settings, though this may affect some website features.

We do not use cookies to collect sensitive personal information or to track individuals across third-party websites for commercial profiling purposes.

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11. Complaints

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If you believe Clearcore has mishandled your personal information or breached the APPs, you may make a complaint by contacting us at:

Privacy Officer ClearCore Pty Ltd (admin@clearcore.com.au).

 

We will acknowledge your complaint within 5 business days and endeavour to resolve it within 30 days. If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.

 

12. Changes to This Policy

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Clearcore may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The current version will always be published at clearcore.com.au. We will notify you of material changes where we have your contact details.

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13. Contact Us

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For any privacy-related questions or requests: ClearCore Pty Ltd | admin@clearcore.com.au | 0418 400 397 | clearcore.com.au